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Customer Service & Support

Customer Service & Support

Our guarantee

We offer a 100% quality guarantee. If you are not happy with your product, send it back to us within 7 days of the date of delivery, in the original packaging and we will replace or exchange it for you! (See our Returns Policy).
Please note that we are not responsible or liable for damage in transit if you have signed for your items. 


Sales support

We pride ourselves on our amazing sales support. Urban Home also offers a free design service and product sourcing to help you find exactly what you need.  Please contact us for any assistance you may require. We would love to help.

Products and stock

Our products are all imported from Denmark and we aim to have every item in stock to meet demands. 

All goods are guaranteed against faulty workmanship or materials and are suitable for their intended use under reasonable conditions. Many of our items are hand-crafted using traditional techniques in India and South East Asia and may therefore have very slight imperfections, which are not regarded as faults. This is something we love about our products as they are not bulk factory produced. We support Fair Trade and ethical production.