Faqs

How long will it take for my products to arrive?
1-3 working days from the day of purchase, unless you have a rural or overseas delivery address. Large furniture items can take a little longer to the South Island. If you require an item urgently, get in touch and we can organise a same day delivery.
(See Delivery Information for more details)

How much will the delivery cost?
Delivery is free within NZ when you spend a minimum of $50.00 on products. This excludes our larger, heavy furniture items.
For purchases less than $50.00, we charge a flat rate of $6.00 NZ-wide.
Delivery to Australia starts from $15.00 for small-medium items.
(See Delivery Information for more details or contact us to make an enquiry)

What if I change my mind about my purchase after it arrives?
You have 7 days from the date of purchase to return the item for exchange or credit. (See Returns Policy for further information)
Please note: Returns are not accepted for sale or clearance items, unless the item is deemed faulty.

Can I view the products in person before I purchase them?
We do not have a physical store or showroom. We are more than happy to give you extra information, details or photographs of products on request when you fill out our product query form or contact us by email.

Are my credit card details safe when I make a purchase?
Yes, shopping at Urban Home is completely safe. Your details are protected by SSL encryption technology. We use DPS as our payment gateway.

What should I do if I need to know more information about a product before I purchase it?
On each product description page there is a product query form that you can fill in with your question and we will endeavor to respond within 24 hours. Alternatively, email us directly at info@urbanhome.co.nz

How can I hear about new products available?
Follow us on Facebook or Instagram to be the first to hear about Urban Home’s latest products or specials.
Join our mailing list by registering with urban home to receive monthly emails with our news, VIP offers and new product arrivals.

Where can I get these products at wholesale?
Please get in contact if you are a retailer or interior designer interested in stocking any of our brands.